We use 128-bit encryption to protect your personal information such as your user name, password and account information when it travels over the Internet. You can be sure your information is encrypted when the Internet address starts with “https://” and a lock symbol is shown in your web browser.
While some mobile features may be unavailable if they contain malicious software, our mobile applications also use secure technology to protect you and your financial information.
We collect Social Security numbers to help establish, maintain and service our client’s accounts as required by law and in the normal course of business. We use reasonable measures to protect and limit access to Social Security numbers, and to prohibit their unlawful disclosure.Linking to Other Websites
We are not responsible for the online security practices of non-First Community Financial Bank companies we link to from our website or mobile app. If we do link to other websites, we do so only to help you find more information about topics that may interest you.
When you choose one of these links, we’ll caution you that you’re leaving fcbankgroup.com and are going to a website that may follow other privacy policies and security standards.
For your protection, we ask you not to send us confidential information, such as your Social Security number or account numbers, through unsecured email, text or other messaging systems. Instead, please visit us at one of our branch offices, call us by phone or send the information to us by U.S. mail.
A good way to help prevent fraud is to be aware of the threats you may be facing. Here are some tips that will help keep your accounts safe as you bank online.About Your User Name and Password
Giving out your fcbankgroup.com User ID or Password will put your account(s) and your identity at risk. Some websites and software applications offer tools to help you with budgeting, managing accounts, investing, or even doing your taxes. But if you’re giving them your fcbankgroup.com User ID and Password, you could be placing your money and your identity at risk. For more information, see the First Community Financial Bank Online Service Agreement.
If you have already shared your information, change your Password by logging in to Online Banking and using to the Password Self-Reset Guide.
Phishing (pronounced "fishing") is a type of criminal activity that uses fraudulent techniques to trick you into providing personal information. An attacker might send an email that appears to be from a reputable company you do business with, such as your bank. The email asks you to reply to the email or go to a website that looks like your bank’s site and then give your user name, password, account number, personal identification number (PIN), Social Security number or other personal information.Texts, Emails or Phone Calls
Never reply to an email, text message or phone call that asks for your account number, PIN, Social Security number or other personal information. If you have any doubts about an email, call or text message you receive, regardless of how legitimate it may appear, do not reply. Instead, call a Banker or the toll-free number on the back of your credit/debit card so that we can help you determine if you’re dealing with a scam.If You've Given Out Personal Information
If you think you've mistakenly given out personal information about your accounts (such as your account number, password or PIN) or if you’ve given it to a website you think may not be legitimate, call the toll-free number on the back of your credit/debit card or the toll-free number on your account statement as soon as possible. We’ll help secure your account.
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.Here's how it works:
Our messages will never ask for your PIN or account number. The phone number for our Fraud Center is 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.Receive Text Alerts:
To have debit card activity alerts sent to your mobile device please sign up for Text Alerts below. You will have the opportunity to report fraud, receive help or stop the messages from prompts that accompany the text message.Register for Text Alerts (message and data rates may apply)
Never provide financial information such as checking account, credit card numbers or your Social Security number over the phone unless you made the call and you know the person or organization you are speaking with. In addition…
Look over your credit reports carefully, at least once each year. You can request a free annual credit report from each of the 3 national credit reporting agencies by visiting www.AnnualCreditReport.com or by calling 1-877-FACTACT (1-877-322-8228). You can also request the reports by directly contacting each of the agencies below.